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Moraine Park Technical College

 

HELP | EXIT

Detailed Course Information

 

Summer 2020
Mar 09, 2021
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Information Select the desired Level or Schedule Type to find available classes for the course.

154 113 - Help Desk Concepts
Focuses on help desk functions, analyzing help desk software and tools, customer service skills for help desk employees, creating training sessions for end users, creating documentation for computer end users, and developing their own strategies for handling help desk tickets.
3.000 Credit hours
54.000 Lecture hours

Syllabus Available
Levels: Undergraduate
Schedule Types: Lecture

Information Tech Division
Computer Tech Support/Network Department

Course Attributes:
Associate Degree, Material Fee Category 00, Mtrl Fee Cat 00 Assoc Degree, Out of State Fees-Assoc Degree, Senr 60&Over Waiv Allwd (AD), Student Accident Insurance Fee

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Release: 8.7.2