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154 113 - Help Desk Concepts |
Focuses on help desk functions, analyzing help desk software and tools, customer service skills for help desk employees, creating training sessions for end users, creating documentation for computer end users, and developing their own strategies for handling help desk tickets.
3.000 Credit hours 54.000 Lecture hours Syllabus Available Levels: Undergraduate Schedule Types: Lecture Information Tech Division Computer Tech Support/Network Department Course Attributes: Associate Degree, Material Fee Category 00, Mtrl Fee Cat 00 Assoc Degree, Out of State Fees-Assoc Degree, Senr 60&Over Waiv Allwd (AD), Student Accident Insurance Fee |
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